Why a subscription box?

Girl, because we know you like options! We have provided several different options for you to choose from. Whether you like deluxe pampering, just a little pampering, or you like to bulk order, we have an option for you!

Subscription boxes also give you exclusive access to products purposefully designed by Rachel for the boxes. You’re considered a VIP and will receive some incredible products!


SHIPPING DATES +
SIGN-UP DEADLINES

All Rachel Allene subscription boxes, will ship on the 15th of every month (or the following business day if the 15th lands on a weekend/holiday). The shipping dates for 2019 are: March 15th, June 17th, September 16th, and December 16th.

You must sign up for your subscription by the 1st of the month to receive you first box in that same month. If you order on the 1st of the month or later, you'll receive your first box in the quarter following.

EXAMPLE:
You sign up for your subscription on March 1st.
Your first Rachel Allene quarterly subscription box will ship on June 17th.
(June 15th is a Saturday.)

If you have any questions or concerns regarding the Rachel Allene Quarterly Subscription Box, please feel free to contact us! We'd be happy to assist you further!


While the exact contents of your box won’t be known
until you receive it, we have provided an example for you:

The Standard Box:

One ceramic mug

One notepad

One enamel pin

The Deluxe Box:

Two mugs

One notepad

One candle

One Enamel pin


FAQ’s

When should I expect my order to arrive?

All orders will be shipped from our studio within 3-5 business days.

Do you provide tracking information for orders?

Yes of course! All order will receive a shipping confirmation via email that includes your tracking number.

How do you ship your packages?
- We ship via USPS Priority Mail.

Do you ship internationally?
- We currently offer shipping methods to US and Canada in our online shop. However, we can create an order for other countries and manually input shipping costs. If you wish to place an international order, please send your potential order and shipping address to support[at]rachelallene[dot]com.

What happens if my tracking number stops updating and my package is never delivered?
- Once your order has been passed off to USPS we unfortunately do not have control of the package's transit. If your order gets lost during transit, please contact USPS and file a claim for YOU to be reimbursed the insured value.

Can I return one of the items I receive in my subscription box?
- We do not currently accept returns. While we know that you don’t know exactly what’s coming in your box, we do our best to provide amazing products for you. Please consider gifting to a friend!

Can I cancel my order?
- Our orders are processed on a routine basis throughout each day. We can only cancel orders if they haven't been fulfilled yet. Once we have fulfilled the order (even if you've yet to receive a shipping confirmation), we are unable to cancel.

What should I do if I've received a broken item in my order?
- If your package is delivered with any damage, you can either file a claim with the shipping carrier on behalf of yourself and get a compensation check to refund you for the broken item OR you can send us a clear picture of any damages AND your order number to support[at]rachelallene[dot]com and we will handle the claim on our end and replace the item for you.